Refund & Return Policy

Last Updated: November 2026

At Silk & Stone (operated by HEATHER MOSES LLC), we take supreme pride in the craftsmanship and quality of our luxury wigs, fine jewelry, and premium timepieces. If for any reason you are not completely satisfied with your purchase, we offer a straightforward, customer-first 30-Day Return Guarantee.

1. 30-Day Return Window

You have 30 calendar days from the date your package is delivered to initiate a return request.

2. Eligibility & Item Condition

To qualify for a full refund, items must satisfy the following criteria:

Item must be in its original, unworn, unwashed, and unaltered condition.
For wigs and hair pieces: Due to strict health, hygiene, and FDA regulations, lace must remain uncut, hair unbrushed, and original security tags attached.
For jewelry and watches: Items must show zero signs of wear, resizing, scratch marks, and must include original presentation boxes, certificates, and warranty cards.

3. Zero Restocking Fees

We believe in transparent pricing. Silk & Stone charges $0.00 Restocking Fees on all valid returns.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If your item arrived damaged or defective, Silk & Stone covers 100% of return shipping expenses. We will provide a prepaid insured return shipping label.
Customer Preference / Remorse: If you wish to return an item due to personal choice, size preference, or style change, the customer is responsible for standard return postage with tracking.

5. Return Process & Authorized Address

To initiate a return:

Email our support desk at support@silkandstone.shop with your Order ID and reason for return.
Our team will issue a Return Merchandise Authorization (RMA) and return packing slip within 24 hours.
Securely box the item and ship to our authorized warehouse:

Silk & Stone - Returns Department
c/o HEATHER MOSES LLC
714 CHASE LAND CIRCLE
BACLIFF, TX 77518
United States
Phone: +1 (830) 256-8693

6. Refund Processing & Timing

Once your returned package is delivered to our facility, our quality inspection team inspects the item within 2–3 business days. Upon approval, your refund will be immediately posted to your original method of payment. Bank processing times typically take 3–7 business days to reflect on your statement.